Terms & Conditions
Last updated: 3 October 2026
These Terms and Conditions apply to courier and delivery services provided by 10X Courier Ltd (“10X Courier”, “we”, “us” or “our”). By requesting or confirming a delivery with us, you (“the Customer”) agree to these Terms and Conditions.
1. About Us
10X Courier Ltd provides same-day and dedicated courier services throughout the United Kingdom.
Company: 10X Courier Ltd
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@10xcourier.co.uk
Telephone: 07949 739 555
Website: 10xcourier.co.uk
2. Quotes and Bookings
Quotes provided through our website, by telephone, email or other means are based on the information supplied by the Customer at the time of quotation.
A website quote or delivery request does not constitute acceptance of a booking. A booking is only confirmed once 10X Courier has accepted the delivery request.
The Customer is responsible for providing accurate collection and delivery addresses, contact details, the nature and approximate size and weight of the goods, and any special handling requirements. We may revise or withdraw a quotation where information is incorrect, incomplete or changes.
3. Collection and Delivery Times
We will use reasonable efforts to collect and deliver goods within agreed or estimated times. Times may be affected by circumstances outside our reasonable control, including traffic, road closures, accidents, severe weather, breakdowns, access restrictions and delays caused by the sender or recipient.
Unless expressly agreed by us in writing, estimated collection and delivery times are not guaranteed.
4. Customer Responsibilities
The Customer must ensure goods are properly packed and suitable for transportation; addresses and contact details are accurate; somebody is available where required; necessary access instructions are supplied; the goods are accurately described; and the goods can safely and legally be transported using the vehicle booked.
We may refuse goods that we reasonably consider unsafe, unlawful, inadequately packaged or materially different from the description supplied.
5. Prohibited and Restricted Goods
Unless expressly agreed by us in writing before collection, the Customer must not give us illegal or stolen goods; dangerous or hazardous substances; explosives, firearms or ammunition; controlled drugs or prohibited substances; live animals; human remains; cash or negotiable financial instruments; exceptionally valuable jewellery, precious metals or gemstones; goods requiring specialist temperature-controlled transportation; or goods that cannot legally or safely be carried.
6. Packaging
The Customer is responsible for ensuring goods are adequately and securely packaged for normal road transportation. We are not responsible for loss or damage caused by inadequate or unsuitable packaging, except where liability cannot lawfully be excluded.
7. Loading and Unloading
Unless otherwise agreed, the Customer is responsible for ensuring goods can be safely loaded and unloaded. The Customer must tell us in advance about unusually heavy, oversized or difficult-to-handle items or where specialist equipment or additional personnel may be required.
8. Waiting Time and Additional Charges
Additional charges may apply where a driver is required to wait because goods are not ready, premises cannot be accessed, the recipient is unavailable, or for another reason outside our reasonable control. Additional mileage, stops, address changes or other material changes requested after confirmation may also result in additional charges.
9. Failed Collections and Deliveries
If we cannot complete a collection or delivery because of incorrect information, lack of access, absence of the sender or recipient, refusal of delivery or another circumstance outside our reasonable control, the Customer may be responsible for reasonable additional costs incurred in attempting redelivery, returning or storing the goods.
10. Cancellations
Please contact us as soon as possible if you need to cancel a booking. Where cancellation occurs before a driver has been allocated or dispatched, no cancellation charge will normally apply unless otherwise agreed.
Where a driver has already been dispatched, arrived at the collection address or incurred costs, we may charge a reasonable amount reflecting work performed and costs incurred. Nothing in these Terms affects statutory consumer cancellation or refund rights where applicable.
11. Charges and Payment
The Customer must pay the price agreed when the booking is confirmed, together with any additional charges properly incurred under these Terms. Unless credit terms have been agreed, payment may be required before collection or delivery.
12. Loss or Damage
We will exercise reasonable care and skill when providing our courier services. If goods are lost or damaged while in our possession, the Customer should notify us as soon as reasonably practicable and provide information reasonably required to investigate the claim.
Any compensation will be subject to applicable law, these Terms and, where applicable, the terms and limits of our Goods in Transit insurance. Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
13. Indirect Loss
To the extent permitted by law, we are not responsible for indirect or consequential business losses, including loss of profit, business, opportunity or anticipated savings. This does not affect consumer rights or liability that cannot lawfully be excluded or restricted.
14. Delays Outside Our Control
We are not responsible for failure or delay caused by circumstances outside our reasonable control, including severe weather, accidents, road closures, major traffic disruption, civil emergencies, strikes or government restrictions. We will take reasonable steps to minimise disruption where practicable.
15. Proof of Delivery
Proof of delivery may include a recipient’s name, signature, photograph, electronic confirmation, delivery timestamp or other reasonable evidence. Where the Customer authorises goods to be left in a particular location or with another person, delivery in accordance with those instructions will normally constitute completion.
16. Subcontracting
We may use suitably qualified third-party couriers or subcontractors to fulfil a delivery where appropriate. Where we do so, the Customer’s contract remains with 10X Courier Ltd unless expressly stated otherwise.
17. Personal Information
We process personal information supplied in connection with bookings for purposes including arranging collections and deliveries, communicating with Customers and recipients, processing payments and maintaining business records. Further information is provided in our Privacy Policy.
18. Consumer Rights
If you are acting as a consumer, nothing in these Terms limits your statutory rights. If there is any conflict between these Terms and rights you have under applicable consumer law, your statutory rights take precedence.
19. Complaints
If you are dissatisfied with our service, contact info@10xcourier.co.uk or 07949 739 555. Please provide your booking reference and details of the issue.
20. Changes to These Terms
We may update these Terms and Conditions from time to time. The Terms applicable to a booking will normally be those in force when the booking is confirmed.
21. Governing Law
These Terms are governed by the laws of England and Wales. Consumers may also have rights to bring proceedings in other courts where applicable under consumer law.
10X Courier
Fast, reliable courier services across the UK. Same-day delivery, next-day delivery, and dedicated specialist runs – handled with care.
UK-Wide Coverage
Services
Same-Day Delivery
Next-Day Delivery
Dedicated Courier Runs
Specialist Courier
Get in Touch
Phone
07949 739 555
Email: info@10xcourier.co.uk
© 2026 10X Courier Ltd. All rights reserved. Registered in England & Wales.